Terms of service

These Terms of Service (the “Terms”) govern your access to and use of the website, applications and services operated by Conriso, registered in Amsterdam, the Netherlands, Chamber of Commerce (KvK) number 42115223 (“Conriso”, “we”, “us” or “our”).

By creating an account or otherwise using the Services, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree to them, you must not use the Services.

These Terms are drafted in English. Where they are translated, the English version shall prevail in the event of any inconsistency.

You may contact us at any time at hello@conriso.com.

Conriso introduces people who wish to share a meal and a conversation. We publish Tables, take the Seat Fee, and inform Users of the Venue, the date and the time.

The Services consist of arranging the introduction. They do not consist of the meal itself. The meal takes place in the physical world, between Users, at a Venue that we neither own nor operate, and at which no representative of Conriso is present. We do not supervise Tables and we are not a party to what occurs at them.

The preceding paragraph applies equally to Curated Tables. That we selected the topic and the Venue does not mean that Conriso attends, supervises or takes part.

Hosts are not employees, agents, partners or contractors of Conriso. No User speaks for Conriso or acts on our behalf, and publishing or attending a Table creates no employment, agency, partnership or joint venture relationship of any kind.

If you cease to meet any of these requirements, your right to use the Services ends immediately.

Other Users decide whether to share a meal with you on the basis of your profile. Impersonating another person, or using a photograph that is not of you, is grounds for immediate removal.

You are responsible for all activity carried out through your account.

Joining. A seat is personal to you. You shall not bring any person who has not taken their own seat at that Table, whether or not they hold an account. Tables are arranged, and Venues booked, around a stated number of people.

Hosting. If you publish a Host-led Table, you shall describe it accurately, attend it, and give as much notice as possible if you cannot. Where a Table requires your approval, you shall decide on requests within a reasonable time.

Attendance. You shall arrive at the stated time, or inform the other attendees through the Platform if you are delayed.

The Seat Fee is displayed before you take a seat and is charged at the point at which you request or take that seat. Payment is processed by Stripe. Conriso does not receive or store your card details.

The Seat Fee is consideration for the introduction and the seat. It is not payment for food or drink. You order and pay for your own food and drink at the Venue, unless the Table states otherwise.

Free join credits may be granted from time to time. Credits have no cash value, are not transferable, cannot be exchanged for money, and are cancelled if your account is suspended.

By you. You may cancel at any time up to twenty-four (24) hours before the Table is due to start, and the Seat Fee shall be refunded in full and automatically. Cancellations made after that point are not refunded, because by then the Table is counting on your attendance and the seat cannot realistically be filled.

By a Host. If a Host declines your request, cancels the Table, or fails to decide on your request before the Table starts, the Seat Fee shall be refunded in full.

By Conriso. We may cancel a Table where we consider it unsafe, where it breaches these Terms, or where it cannot proceed as described. A Curated Table which would otherwise leave a single attendee alone is cancelled automatically. In each case every Seat Fee paid shall be refunded in full.

Refunds are issued to the payment method used and, although initiated immediately, may take several days to appear depending on your bank.

Consumers ordinarily have a statutory right to withdraw from a distance contract within fourteen (14) days under Directive 2011/83/EU on consumer rights, as implemented in Dutch law.

Under Article 16(l) of that Directive, the right of withdrawal does not apply to the provision of services related to leisure activities where the contract provides for a specific date or period of performance. A Table is arranged for a specific date and time and falls within that exception.

By taking a seat at a Table you expressly acknowledge that the fourteen-day right of withdrawal does not apply, and that clause 8 governs your cancellation rights instead.

A Table is a small group of people who have arranged their evening around one another. Failing to attend, or cancelling at the last moment, takes a seat from someone who wanted it.

Repeated late cancellations or non-attendance shall result in a temporary suspension of your account, during which you may neither join nor host a Table, and any free join credits are cancelled.

We may remove an account permanently where a User's conduct makes Tables unsafe or unpleasant for others.

If you consider that a suspension or removal has been applied in error, you may write to hello@conriso.com within thirty (30) days and a person shall review the decision.

You may report any User from their profile or from a Table. We read every report. The measures available to us are suspension and permanent removal of an account; that is the full extent of what we are able to do.

Venues are independent businesses. We neither own nor staff them, and we do not control what they serve, what they charge, or whether they are open.

Your food and drink are the subject of a contract between you and the Venue. Complaints concerning a meal, a bill or the service are matters for the Venue.

We do not prepare, serve or inspect food or drink. If you have an allergy, an intolerance or a dietary requirement, you are responsible for verifying with the Venue that it can be accommodated before you eat. Dietary information shown on profiles assists Users in choosing a Table together; it is not communicated to any kitchen, and no undertaking is given that any Table or Venue will accommodate it.

“Conriso Select” indicates a Venue with which we have a working relationship. It is not a safety rating, a hygiene rating, or any warranty as to your experience.

You retain ownership of the content you provide, including your profile, your Table descriptions and your messages. You grant us a non-exclusive, royalty-free licence to host and display that content to the Users for whom it is intended, and to display Table details publicly where publication is the purpose.

Messages sent through the Platform are provided for the arrangement of Tables. We may access them where necessary to investigate a report.

The Conriso name, logo, Platform design and all content we produce remain our property. You are granted a personal, non-transferable, revocable licence to use the Platform for its intended purpose, and for no other.

We do not conduct background checks, verify identity documents, or otherwise vet the Users who join or host Tables. A profile consists of what a User has told us about themselves.

You should exercise the judgement you would exercise on meeting anyone for the first time. Tables take place in public Venues for that reason.

We are responsible for operating the Services with reasonable care: displaying a Table as it was submitted to us, taking and refunding Seat Fees correctly, and handling your personal data properly. Where a Table is a Curated Table, its details are ours and we are responsible for them.

We are not responsible for the accuracy of what a User states about a Host-led Table, including its Venue, its timing and its description, which are supplied by the Host and displayed by us as given. Clause 14 applies.

Where we are liable to you, our total liability in respect of a Table shall not exceed the Seat Fee you paid for it.

Nothing in these Terms affects your rights as a consumer under mandatory Dutch law.

You shall indemnify us against any claim, damage, loss or expense, including reasonable legal fees, arising from your breach of these Terms, your breach of any applicable law, or any harm you cause to another person or to a Venue.

This clause does not apply to anything caused by our own negligence, intent or gross negligence, and does not affect your rights as a consumer under mandatory Dutch or EU law.

We process personal data in accordance with our Privacy Policy, which forms part of your agreement with us and explains what we collect, why we collect it, and what rights you have under the General Data Protection Regulation.

The Platform depends on third parties, including Stripe for payment processing, Supabase for hosting and authentication, and providers of email delivery and mapping. Their services are governed by their own terms, and we are not responsible for their availability or performance.

We communicate with you by email and through the Platform. Communications concerning seats, cancellations, refunds and safety form part of the Services and cannot be disabled while you hold an account. Promotional communications may be declined at any time.

You agree that electronic communications satisfy any legal requirement that a communication be in writing.

By you. You may stop using the Services at any time, and may request deletion of your account by writing to hello@conriso.com.

We shall notify you of any suspension or termination and give our reasons, unless there is a good reason not to. Clause 10 sets out how to seek a review.

We are not liable for any failure or delay in performing our obligations where it results from circumstances beyond our reasonable control, including the closure of a Venue, the failure of a payment provider or other supplier, industrial action, severe weather, public health measures, or the unavailability of infrastructure on which the Platform depends.

Where a Table cannot proceed for such a reason, the Seat Fee shall be refunded in full.

We may amend these Terms as the Services develop. Where an amendment is material, we shall give you at least fourteen (14) days' notice by email or through the Platform before it takes effect, and you may close your account before that date if you do not accept it.

Corrections that do not alter the substance of these Terms may be made without notice. The date at the head of this page shows when they were last amended.

If any provision of these Terms is found to be invalid or unenforceable, it shall be modified to the minimum extent necessary to make it enforceable or, failing that, severed. The remaining provisions shall continue in full force.

These Terms are governed by Dutch law.

Informal resolution. We ask that you write to us at hello@conriso.com first. We shall make a genuine effort to resolve the matter within thirty (30) days.

Proceedings. Failing resolution, disputes shall be submitted to the competent court in Amsterdam. If you are a consumer resident in the European Union, you retain the right to bring proceedings in the courts of your country of residence under Regulation (EU) No 1215/2012.

Conriso, Amsterdam, the Netherlands. Chamber of Commerce (KvK) number 42115223. Email hello@conriso.com.